**Job Summary:**
We are seeking a dedicated Customer Service Representative to join our team. Someone with a knowledge in Custom Rug Fabrication a plus or that has a background in customer service with carpet. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. If you are a motivated individual with a passion for assisting customers, we would love to hear from you.
**Duties:**
- Respond to customer inquiries via phone, email.
- Provide information about products and services
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional manner
- Conduct outbound calls to follow up on customer inquiries or orders
- Utilize data entry skills to update customer information in the system
- Uphold phone etiquette standards while communicating with customers
- Demonstrate excellent communication skills to ensure clear understanding of customer needs
**Skills:**
- Proficient in data entry to accurately input and update customer information
- Strong customer service skills to address inquiries and resolve issues effectively
- Experience in outbound calling to follow up with customers or prospects
- Knowledge of phone etiquette standards for professional communication
- Ability to communicate clearly and effectively with customers
Join our team as a Customer Service Representative and embark on a rewarding career where your communication skills and dedication to customer satisfaction will make a difference. Apply now to be part of our dynamic team!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Calhoun, GA 30701 (Required)
Work Location: In person