Job Description Summary:
Snyder's Recycled Auto and Truck Parts is seeking a Bilingual Customer Service Representative.
Key Responsibilities:
- Team Support and Collaboration:
- Assist in the daily operations of the customer service team.
- Support Sales, Delivery and Production Departments.
- Coordinate shifts to maintain adequate service coverage.
- Customer Service Excellence:
- Address customer inquiries and concerns effectively.
- Gather and analyze customer feedback to improve service quality.
- Contribute to initiatives aimed at enhancing customer satisfaction and loyalty.
- Process Support:
- Identify and suggest improvements to customer service procedures.
- Assist in implementing new customer service strategies.
- Process orders for customers.
- Contribute to the preparation of performance and metric reports.
- Interdepartmental Coordination:
- Collaborate with other departments to resolve customer issues efficiently.
- Assist in managing projects impacting customer service operations.
Requirements:
- Proficiency in English and Spanish (Bilingual).
- Strong verbal and written communication abilities.
- Familiarity with CRM systems and MS Office.
- Experience in sales support and inventory management is a plus.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for career growth in a dynamic environment.
- A supportive culture that prioritizes innovation and professional development.
- Comprehensive medical, dental, and vision benefits.
- Paid Time Off (PTO) accrual starting from Day 1, with additional accruals based on tenure.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Holland, TX 76534: Relocate before starting work (Required)
Work Location: In person