**Candidate Must Have Their P&C License and At Least 2 Years of Insurance Experience Is Recommended For The Position**
Are you ready to join a thriving team with a rich history and a commitment to success? Allstate - Biscoe Insurance Group, the largest single central location in Texas with over 18.5 years of excellence, is seeking a Licensed Insurance Customer Service Agent to become a valuable part of our dynamic agency.
Step into a young and vibrant environment at Allstate-Biscoe Insurance Group, where we believe in teamwork, positivity, and a dedication to grow. As a key player in our service team, you'll play a vital role in both client retention and the continuous expansion of our agency.
As a Licensed Insurance Customer Service Agent at Biscoe Insurance Group, you'll play a crucial role in our commitment to education, communication, and customer satisfaction. If you value a supportive team, a culture of collaboration, and the chance to grow both professionally and financially, this position offers a unique opportunity to contribute to the success of our referral-based boutique agency.
If you're a Licensed Insurance Customer Service Agent looking for a supportive and growth-oriented workplace, apply now! Join Allstate - Biscoe Insurance Group and be part of a team that values hard work, teamwork, and creating a fantastic work environment.
Salary: $45,000.00 - $75,000.00 per year. (No cap on commissions)
Benefits
- Annual Base Salary Based on Experience
- Bonus Opportunities
- Commission Opportunities
- Paid Time Off (PTO)
- Evenings and weekends Off
- Career Growth Opportunities
- Continuing Education Opportunities
- Health Insurance
- Dental Insurance
- Vision Insurance
- Matching 401(k)
Responsibilities
Nurture strong customer relationships and aim to increase client retention and product loyalty.
- Conducting follow-up discussions with clients to ensure their contentment while progressing toward sales closure.
- Respond to customer inquiries regarding policy questions, changes, and updates. Issue Insurance Documentation (COI, ID cards, etc.)
- Answering incoming calls, walk-in appointments, and scheduling appointments with a positive/welcoming personality.
- Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
- Analyze policy renewals following client information, individual needs, and prevailing market conditions.
Requirements
- 2+ years of Insurance experience is Required to be considered for the position.
- Active Texas Property and Casualty License required.
- Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
- Handle various client interactions, policy inquiries, and administrative duties concurrently, without compromising the quality of service.
- Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses. Open to feedback on improving upselling skills.
- Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
About Allstate - Biscoe Insurance Group
Our Mission: At Biscoe Insurance Group, Inc. we are dedicated to helping our customers effectively identify their needs and PROTECTING their assets, by EDUCATING them on the importance of insurance, while offering options tailored to their needs, and PROVIDING a superior level of customer service.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Customer Service Representative.
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
Work setting:
Language:
License/Certification:
- Property and Casualty (Required)
Work Location: In person