We are seeking a fun, warm, energetic, service-oriented individuals to join our front desk team as a Front Desk Night Auditor. The ideal Front Desk Night Auditor candidate has a natural passion for delivering an authentic message and possesses a great attention to detail and professionalism.
Requirements includes but not limited to, greet, register, and assign rooms to guests of the hotel.
We are currently seeking part-time position (weekends ONLY shift)
Responsibilities:
- Greet and welcome guests upon arrival
- Check guests in and out of the hotel
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries
- Assist with reservations and room assignments
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day.
- Review accounts and charges with guests during the checkout 6. Make and confirm reservations.
Skills:
- Strong phone systems skills
- Exceptional customer service abilities
- Multilingual proficiency is a plus
- Excellent phone etiquette
- Knowledge of guest relations principles and practices
- Familiarity with night audit procedures is preferred
- Basic understanding of hospitality industry standards
- Strong problem-solving skills and ability to handle difficult situations with composure
- Proficient in using front desk software and computer systems
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.
Please submit your resume highlighting your relevant experience in the hospitality industry. We look forward to reviewing your application!
Job Type: Part-time
Pay: $18.71 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Ability to Relocate:
- Plainview, NY 11803: Relocate before starting work (Required)
Work Location: In person