Job Title: Desk Side Support Staff
Location: Reston, VA
Duration: 12 Months
Job Type: Contract
Client: Direct
Work Type: Onsite
JOB DESCRIPTION:
- This position will be based to Reston office for training until they are moved to the DC office in 2024 (prepping new office and continuing to support old DC office).
- After the move to the DC office to support - there will still be some travel for support in the Reston office location on an as needed basis.
- The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Job Responsibilities:
- Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
- Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
- Follows the established technology standards, policies and support processes.
- Helps establish and monitor metrics on service delivery and customer satisfaction.
- Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
- Supports Local Area Network and Wireless Network, etc.
- Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
- Manages and maintains local assets and configuration items in ServiceNow.
- Perform moves, adds and changes.
- Participate in special projects, as assigned.
- Travel to offices/ job sites for short term project support
- Provides proactive and timely support to executives and VIPs
Basic Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
- 1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
- 1+ years of experience with incident and request management system like ServiceNow.
- 1+ years of experience supporting executives and VIPs.
Additional Information:
- Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
- Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
- Work within a local team environment, as well as the extended Corporate IS&T staff
- Understanding of basic networking technologies and principles.
- Must have the ability to work in a demanding environment, managing multiple priorities.
- Ability to identify, plan, install and support off-site meetings and conferences, as needed.
- Ability to lift 50 lbs.
- A+ certification preferred
Job Types: Full-time, Temp-to-hire
Pay: $34.00 - $38.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Desk Support Technician: 5 years (Preferred)
- incident and request tasks for deployed infrastructur: 5 years (Preferred)
- technology standards, policies and support processes.: 5 years (Preferred)
- Active Directory, DHCP, DNS, print and file services: 5 years (Preferred)
- hardware and software incidents and requests: 5 years (Preferred)
- ServiceNow: 5 years (Preferred)
- Corporate IS&T staff: 5 years (Preferred)
- upport off-site meetings and conferences: 5 years (Preferred)
- IS&T infrastructure services: 5 years (Preferred)
- supporting executives and VIPs: 5 years (Preferred)
Work Location: In person