Job Title: Senior Business Analyst
We are seeking a Senior Business Analyst to support our media management processes, platforms, and systems. This person will lead workflow discovery, gap analysis, complex requirements elicitation, and system interface specification while serving as a functional liaison to the user community. The ideal candidate will deeply understand the technology and project management experience with cross-functional teams.
Responsibilities:
Project Initiation
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Develops an understanding of customer needs and applies it in researching solutions.
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Participates in clarification, rationalization, and documentation of project requests.
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Participates in the preparation of use cases, user flows, data models, and other documents.
Application Design & Development
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Analyzes and documents relevant business processes.
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Conducts interviews with customers to define functional requirements.
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Serves as an intermediary between technical and non-technical teams to ensure items meet business needs.
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Leads and/or participates during detailed design and/or configuration.
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Participates in the software selection process, where applicable.
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Participates in integration testing, including the creation of test plans, test cases, and documentation of results.
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Facilitates and/or conducts user acceptance testing.
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Assists in the preparation of end-user documentation, training materials, curriculum, and schedule.
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Conducts training, including train-the-trainer, one-on-one, and classroom-style training.
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Provides first-line post-implementation support to users regarding functional issues.
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Participates in change management activities.
Application Support
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Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds when needed.
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Participates in functional analysis for production support activities.
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Applies department change control policies & procedures.
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Coordinates with other IT departments on integrated system support.
Administration
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Communicates plans, status, and issues to management on a regular basis.
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Adheres to department standards, policies, procedures, and industry best practices.
Departmental Responsibilities
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Self-driven with the ability to adapt quickly to a fast-paced, deadline-driven, and constantly changing environment.
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Ability to self-prioritize based on constantly changing needs ranging across projects.
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Comfortable presenting in front of large groups and to the executive management team.
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Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies.
Other Responsibilities Required
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Available to work nights and weekends as needed.
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Some travel is required.
Qualifications:
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Must have hands-on experience in media asset management platforms, use cases, and metadata workflows.
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Excellent written, verbal, and visual communications skills, including the creation of project documentation and presentation materials and presenting to business, functional, and technical audiences.
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Strong analytical skills, including the translation of business problems into actionable technical requirements and user stories.
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Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban.
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Expertise in business stakeholder engagement and relationship management.
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Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end-end workflows.
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Applies business thinking and follows a user-oriented approach to ensure that expected functionality is delivered and optimal usability and ergonomics.
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Makes functional decisions related to core and new functions and features.
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Gains an understanding of customers’ workflows and how systems are used to support their workflows.
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Takes ownership of functional issues by identifying underlying problems,
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