MindHealthy (a C3HealthcareRx Company) was created with the mission to improve mental health and physical health through taking a whole person approach to care, and that everyone deserves the opportunity to thrive.
We are committed to providing access to mental health therapy through a telephonic an online customer experience that’s unlike any other. We deliver individualized assessments, tele-counseling, courses and exercises, and care plans that serve to educate, empower, and engage our members.
Our service builds upon the foundation of collaborative care; providing measurement based and registry driven care that also includes predictive analytics and proprietary psychometric care planning. MindHealthy provides team-based mental health care, engagement and support that is unique and allows us to facilitate individual and population management of integrated behavioral health care.
Join MindHealthy to be part of a growing company full of purpose-driven, innovative, and compassionate team members working to dramatically transform behavioral health care for our communities.
POSITION SUMMARY:
Perform functions interacting with referred patients and their caregivers via outbound telephonic contact - while providing excellent customer service. Responsible for introducing company’s MindHealthy Program, enroll patients, and update patient records in EHR and Healthcloud system following HIPAA guidelines and working within the limits of established policy.
ESSENTIAL FUNCTIONS:
- Communicate the details of MindHealthy program features, objectives, and benefits to patients and/or caregivers via outbound telephonic contact – while providing excellent customer service.
- Schedule patient’s appointments on behalf of Clinical Behavioral Care Manager (CBCM) while maintaining their calendars to maximize daily coverage.
- Collaborate with other departmental team members to obtain additional information and clarification needed to timely resolve patient and/or caregiver inquiries.
- Responsible for achieving and reporting daily productivity metrics related to role.
- Escalate any concerns regarding the patient’s health and well-being to the proper individual.
- Follow department guidelines, company policies, and HIPAA privacy rules.
- Perform other related tasks as assigned.
COMPETENCY:
- Demonstrated and well-diverse customer service experience with strong patient-focus critical thinking abilities.
- Proficient with modern technology – including but not limited to; Microsoft Office Suite, laptop, tablets, scheduling and proprietary healthcare software.
- Strong data entry skills – accuracy and speed.
- Demonstrated experience in listening, speaking, and writing skills – with proven ability to articulate clearly and effectively.
- Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
- Reasonably and timely resolves issues, problems, or situations.
- Diligently attends to details and pursues quality in accomplishing tasks.
- Collaborates with and interacts positively with co-workers, partners, and patients; understands and relates to others.
- Promotes cooperation and commitment within a team to achieve goals and deliverables.
EXPERIENCE / EDUCATION REQUIREMENTS:
- High school diploma or equivalent.
- Two (2) years of experience in a call center or customer service environment – preferably with upselling requirements.
- Experience in healthcare – specifically mental health – is highly preferred.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 per week
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Patient Outreach or scheduling: 2 years (Required)
- behavioral health administrative: 1 year (Preferred)
Language:
Work Location: Remote