Job Title: Front Desk Agent
Job Summary:
We are looking for a dynamic and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first and last point of contact for our guests, providing exceptional service and creating a welcoming atmosphere. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to handle various tasks efficiently.
Duties:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist guests with inquiries or reservations
- Handle guest requests promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit procedures as needed
- Maintain cleanliness and organization at the front desk area
- Utilize phone systems and hotel management software effectively
- Provide multilingual support to accommodate diverse guest needs
Qualifications:
- Previous experience in a front desk or hospitality role is preferred
- Proficiency in phone etiquette and customer service practices
- Ability to work well under pressure and handle multiple tasks simultaneously
- Strong attention to detail and problem-solving skills
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel operations and night audit procedures is advantageous
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment. We offer competitive compensation, opportunities for career advancement, and a supportive team culture. If you have a passion for hospitality, excellent interpersonal skills, and thrive in a fast-paced setting, we invite you to apply for this exciting opportunity today!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Referral program
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Saint Augustine, FL 32084 (Required)
Ability to Relocate:
- Saint Augustine, FL 32084: Relocate before starting work (Required)
Work Location: In person