Overview
As Customer Success Analyst (CSA), you will retain and grow customer accounts, promote adoption, and ensure high customer satisfaction. This hands-on role requires you to understand customer’s business needs and goals, and act as a “trusted advisor,” working strategically with operational and executive teams. You should be proactive and self-motivated, have excellent communication and negotiation skills, attention to detail, and strong business acumen.
Responsibilities
- Focus on customer satisfaction, monitor usage and engagement with solutions, identifying opportunities for increased adoption, and advocacy to ensure retention and promote growth.
- Offer precise, proactive, and detail-oriented insights into account statuses.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities
- Provide regular reports and analysis on customer health and success metrics, identifying trends and areas for improvement.
- Develop innovative solutions to meet customer needs and enhance customer engagement.
- Collaborate closely with diverse, cross-functional teams throughout the customer lifecycle.
Qualifications
- Bachelor’s degree (preferred) with 2+ years in customer-facing roles in tech and consulting.
- Excellent negotiation and customer service skills.
- Strategic and tactical communication with senior executives and operational teams.
- Strong customer empathy and passion for driving revenue and growth.
- Willing to travel up to 10%.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Schedule:
Ability to Commute:
Work Location: In person