Dane Park Fidus Communities are the first Dog-Centric communities in the United States. Our mission is to raise the standard of care and quality of life for apartment living pets while making life easier for pet-parents. We are pioneers in the pet hospitality space and are looking for innovative, passionate, and pet-loving people to join our movement as we set the new gold standard for domesticated-pet care.
About the Position:
At Dane Park Fidus Communities, we are a growing group of communities that provide pet services for our residents. We’re looking to fill a long-term position as a Daycare Yard Attendant/Concierge, reporting to upper-level management.
As the Daycare Yard Attendant/Concierge you will be responsible for:
- Act as a front desk agent and assist guests arriving for appointments or walk-in services.
- Offer facility tours and handle client communication in-person, by phone, by email, through an app, and through text messaging in a timely manner.
- Provide in-depth information and recommendations for both FIDUS services and referral companies.
- Check-in and Check-out dogs for services
- Assist residents with booking Fidus services and referral services
- Answer basic pet health questions and offer recommendations.
- Implement best practice sales techniques to increase service sales.
- Facilitate, plan, and support onsite resident dog-focused events with pre and post planning tasks.
- Communicate with other onsite and third party service providers for residents such as Dog Walkers, Groomer, Boarding, Veterinarian, and management to ensure that concierge services are coordinated to provide the highest client satisfaction.
- Clean and organize facility daily.
As a Daycare Yard Attendant your duties will include:
- Watching and playing with dogs in the daycare yard
- Picking up all dog waste immediately to maintain a clean and sanitary daycare yard
- Perform gate training with the dogs to build good habits with all our resident pups
- Perform daily cleaning tasks in the daycare yard and the dog park
- Pick up dogs from resident apartments and walk small groups of up to 3 dogs on leash
- Supervise play between dogs and interrupt and redirect as appropriate
- Train and reinforce good manners and basic obedience, including recall
- Report daily and weekly to supervisor
- Leave daily report card for clients as appropriate
- Contribute to additional client communication as requested
- Clean and inspect dogs daily for injury, ticks, foxtails, etc.
- Transport pets to and from the Dane Park Daycare to the resident apartment units
Skills:
- As a Dane Park Fidus team member you need to be extremely reliable, trustworthy, and self-managed.
- Have a true passion for animals or a desire to be a professional in the pet industry is key, as we invest heavily on employee training and certifications.
- You must possess visionary qualities such as being open to exploring and sharing ideas to help improve the company, while showing adaptability to adjust methods quickly and with ease.
- Strong communication and customer service skills are vital to this position to deliver 5 star-quality and a professional client experience.
- Must be a team player and dependable as the dogs rely on consistency for training and growth.
- Must possess situational awareness and maintain control under pressure to ensure dogs and humans remain safe at all times.
Requirements and Experience:
- Professional dog handling experience is preferred but not required.
- 2 or more years customer service experience preferred
- 4-year BA or BS degree or equivalent preferred.
- Desire to grow in pet-related professions such as: Dog Walking, Veterinary, Grooming, and/or Business Management.
- Must have valid driver’s license, clean driving record and reliable transportation for occasional work offsite.
- Must be able to pass a background check
What Sets Us Apart:
As more families choose luxury apartment living to maximize their comforts, their pets make the sacrifice with tight quarters and less interaction. At Dane Park Fidus Communities we are raising the bar. Our communities are DOG-CENTRIC. Every apartment home and community space is designed with dogs in mind and to top it off our concierge and pet services are geared towards providing our residents with the new gold standard and improved way of life for apartment-living pets across the globe.
Working for Dane Park Fidus Communities, you can expect:
Multi-featured benefits that include competitive and attractive compensation, performance-based bonuses, combined vacation and sick days, medical, dental, vision, 401k, free gym access, and more. You'll also enjoy a fun, friendly atmosphere with team and client social events.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Professional development assistance
- Vision insurance
Day range:
- Holidays
- Monday to Friday
- Weekends as needed
Shift:
Supplemental pay types:
Work setting:
Application Question(s):
- What about this position interests you the most? Why apply??
Experience:
- Customer service: 1 year (Preferred)
- Pet Industry: 1 year (Preferred)
Work Location: In person