About Us: Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Job Summary: As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role involves close collaboration with Warehouse Staff, Sales Team, and HME Support Staff to streamline scheduling processes and maintain optimal inventory levels. The Scheduler plays a crucial role in ensuring the seamless execution of operational activities within the HME department.
Our Commitment to you:
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Work-Life Balance and Flexibility: Flexible 4 or 5-day scheduling options, with no weekends required. Enjoy a guaranteed 40 hours per week.
- Comprehensive Health Coverage: We provide excellent health, dental, and vision insurance coverage to prioritize the well-being of yourself and your family.
- Generous Paid Time Off: Maintain a healthy work-life balance with our generous PTO policy, including vacation days and paid holidays.
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Professional Development Opportunities: Grow your skills and advance your career with access to professional development opportunities including education programs, ongoing training, company sponsored workshops/events.
- Retirement Savings Plan: Prepare for your future with our 401(k) retirement savings plan, which includes company matching contributions.
- Wellness Programs: Participate in our wellness initiatives, such as wellness challenges and access to mental health resources, to support your overall well-being.
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Inclusive and Diverse Workplace: Be part of an inclusive team where everyone's contributions are valued and respected.
- Volunteer Opportunities: Additional paid time off to volunteer and support community initiatives. This benefit is known as “VTO – Volunteer Time Off”.
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Employee Recognition Programs: Awards and celebrations for outstanding achievements.
- Service Awards: Recognition for long-term employees with milestone rewards.
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Parental and Childbirth Leave: Receive support and time off for parental and childbirth leave to prioritize family needs during significant life events.
Key Responsibilities:
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Efficiently schedule DME services, deliveries, and pickups in accordance with customer orders.
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Collaborate with warehouse staff to ensure appropriate inventory levels are maintained.
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Liaise with the Sales Team and HME Support staff to verify accurate scheduling of items based on order requirements.
- Make a minimum of 60 outbound calls per day to confirm appointments, address customer inquiries, and ensure schedule adherence.
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Document and track all communication with customers and internal teams.
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Organize and prioritize the best optimal route for delivery technicians, considering factors such as location, time, and efficiency.
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Continuously evaluate and adjust routes to enhance overall delivery efficiency.
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Practices and adheres to all HIPAA, HQAA and compliance rules and regulations.
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Performs other duties, as assigned by management.
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High School Diploma or equivalent.
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Previous experience in scheduling, logistics, or a related field is preferred.
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Knowledge of DME services and healthcare industry practices is a plus.
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Strong Organizational Skills and attention to detail.
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Effective communication skills to collaborate with internal teams and customers.
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Ability to work in a fast-paced environment and meet daily call and scheduling quotas.
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Proficiency in using scheduling software and tools.
Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) is illegal and will not be tolerated. In addition, we will provide reasonable accommodations (changes to the way things are normally done at work) to applicants and employees who need them for medical or religious reasons, as required by law.