Title: Business Process Manager
Location: Dallas, Texas or remote
About MUFG Investor Services:
MUFG Capital Analytics, LLC is part of the MUFG Investor Services one of the largest financial groups in the world. As such we are dedicated to providing our clients with the top quality service and our employees a rewarding career. To our clients we provide record-keeping, reporting and transaction management services to the Private Equity community. This includes overseeing fund administration across various asset classes including: Merchant Banking, Venture Capital, Real Estate and Fund Related Investments which includes fund of private equity funds, secondary funds and co-investment funds. MUFG Investor Services also provides customized reporting, analysis and transaction management for foundations, pension plans and other private equity investors interested in a consolidated view of their entire alternative and traditional investment portfolio.
To our employees we offer a stimulating environment where they can grow as a professional and develop long term careers, not just another job. To this end we ensure our professionals have the support to achieve their career development and goals including professional certification reimbursement programs. In addition to competitive salaries, a casual work environment and an excellent benefits program we give our employees the chance to give back to the community through our social service activities.
We celebrate our employee’s successes and believe successful employees lead to successful businesses. If you take pride in your work and want to take pride in your employer- contact us.
Description
We are seeking an experienced and dynamic Business Process Manager to join our team. The ideal candidate will be responsible for analyzing, designing, implementing, and optimizing business processes to improve operational efficiency and effectiveness. This role requires a strategic thinker with strong problem-solving skills, excellent communication abilities, and a deep understanding of business operations.
Responsibilities
- Conduct comprehensive analysis of existing business processes.
- Identify areas for improvement and recommend solutions.
- Design and document new business processes that align with company goals and objectives.
- Develop and implement process improvement initiatives.
- Align internal tool usage to support established processes and evaluate new tooling as necessary.
- Guide and supervise personnel who are assigned specific tasks (e.g. ServiceNow alterations).
- Coordinate with various departments to ensure smooth implementation of new processes.
- Provide training and support to employees on new processes and tools.
- Establish KPIs for business processes.
- Monitor process performance and analyze data to ensure objectives are met.
- Implement corrective actions to address any process deficiencies.
- Regularly report on process performance to internal stakeholders and solicit feedback.
- Foster a culture of continuous improvement within the organization.
- Lead cross-functional teams in process improvement projects.
- Stay updated on industry best practices and emerging trends in process management.
- Collaborate with stakeholders to understand business needs and requirements.
- Communicate process changes and their impact to all relevant parties.
- Ensure alignment between business processes and organizational strategy.
- Ensure processes are adhered to and enforced.