Position Description
Position Title: Candy Shoppe Sales Associate
Title of Immediate Supervisor: Primary: Assistant Candy Shoppe Manager
Secondary: Retail Operations Manager
Main Function: Performs daily duties of the Candy Shoppe in a manner that conveys hospitality, efficiency, and genuine interest in the hotel?s guests and customers.
Duties & Responsibilities:
- Establishes a warm welcome and professional atmosphere for guests by giving ultimate service and cooperation.
- Carry out the requirements of an AAA Four Diamond hotel store and perform all duties in accordance with these standards.
- Greet customers as they arrive and thank them as they exit the shop.
- Assist customers in completing their orders including assisting with collecting items, weighing, and packaging items.
- Ring customers up in the POS system and collect payment from customers
- Handle cash, credit cards, and other forms of payment.
- Is responsible for accurate handling of funds and proper audit verification; prepares a cash turn-in at the end of shift and is responsible for a cash bank.
- Keeps shop clean, inventory stocked, and neat.
- Perform Opening/Closing tasks for the Shoppe daily.
- Maintain coffee, ice cream, and chocolate case stations.
- Help collect inventory count monthly.
- Create shakes, floats, sundaes, coffee, gift baskets, etc as customer requests
- Anticipate and fulfill the needs of all guests.
- Provide guests with information on the hotel and regional history.
- Answer guest inquiries regarding local area attractions and provide directions to them.
- Assist in other areas of the hotel as business demands require.
- Available to work flexible hours, evenings, holidays, and weekends.
- Able to meet a schedule that is subject to frequent changes on short notice.
- Abides by and enforces all policies and procedures as set forth by the owners of Charley Creek Inn and General Manager.
- Performs other job-related duties as assigned by management.
Position Description
Candy Shoppe Sales Associate
Supervision of Others: None
Knowledge/Experience Requirements: Must be able to communicate with guests, use guest names, be pleasant and professional, and have a well-groomed appearance. Takes pride in self and in position and is committed to high standards. Knowledge of Wabash City and County is a plus. Basic computer skills are required. Previous retail sales experience and/or food handling knowledge preferred.
Contacts: Hotel management and staff, hotel guests
Working Conditions: Good
Physical Demands: Must be able to lift 50 pounds unaided and be able to stand an entire shift. Prolonged periods of visual concentration and computer usage.