Job Summary: The primary function of this position is to support the office and its agents by taking phone calls, checking emails and directing customer inquiries to the appropriate department. The Office Concierge must provide prompt, accurate, professional service to our clients, producers and company personnel while providing our clients with the best service we can provide.
Primary Responsibilities and Duties: The Office Concierge is the first impression of our agency that the clients will receive. The role is pivotal in ensuring smooth daily operations and providing a welcoming environment for our clients, visitors and staff. They must demonstrate exceptional communication skills, professional demeanor and the ability to manage multiple tasks efficiently,such as:
-Front Desk Management: Greet and welcome visitors, clients and staff with a friendly and professional demeanor; ensure all guests are directed to the appropriate person
-Telephone and Email Handling: Answer and direct phone calls and emails to the appropriate recipients. Take messages as needed to ensure prompt communication
-Customer Service: Provide high quality customer service to clients and visitors, addressing inquiries and resolving issues promptly and courteously
-Administrative Support: Assist with various administrative tasks such as filing, data entry and handling mail and deliveries
-Office Organization: Maintain a clean and organized reception area, conference room and common areas. Purchase office supplies as needed and schedule maintenance and repairs as needed
Personal and Organizational Development:
-Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities, including prioritizing workflow based on urgency, new business vs. renewal, expiration date of policy, revenue size of account and potential to close
-Maintains a cordial and professional relationship with clients, co-workers, carriers, vendors, and other business contacts
-Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance
-Interacts with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency and producer
-Strong ethical values and integrity
Job Types: Full-time, Contract
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Boca Raton, FL 33431 (Required)
Ability to Relocate:
- Boca Raton, FL 33431: Relocate before starting work (Required)
Work Location: In person