JOB DESCRIPTION
Position Title: Guest Experience Specialist
Department: Operations
Reports to: Owner, Spa Manager
Coordinate Positions: Guest Experience Specialists, Licensed Estheticians, Aesthetic Injectors
Company Overview: "Feel Great. Look Amazing!"
Do you have a passion for helping others to look and feel their best? VIO believes looking your best empowers, builds confidence, and lifts self-esteem. Feeling great about yourself is the VIO value. Value In Ourselves!
VIO offers the opportunity to be a part of an elite team of specialists who support and inspire you to be the best version of yourself while helping clients achieve their aesthetic goals! Apply today for your opportunity to join the med spa industry with an innovative and rapidly growing company!
Position Summary (Purpose): The Guest Experience Specialist works closely with the Spa Manager and plays a vital role in the success of the Spa. The GES supports and delivers on the Spa Manager’s vision and ensures that each guest has the most elevated experience from the moment they call on the phone or walk through the door. They ensure all guests are scheduled accurately and receive their services in a timely and professional manner. Vital to the role is the GES's ability to call warm leads and convert them to bookings, so strong phone sales and support skills are a must for this position. The GES must embody V/O’s core values and reflect them through all their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized workspace, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level. The GES is responsible for converting leads into appointments. The GES supports the Spa Manager in the daily operations of the Spa, including support for inventory management, revenue generation and enhancement, and assisting with and resolving customer support matters.
Essential Behavioral Characteristics:
Ethical
Positive attitude
Enthusiastic
Team oriented
Empathetic
Honest
Coachable
Trustworthy
Outgoing
Problem solver
Responsible
Takes initiative
Goal oriented
Sales driven
Essential Skills:
Expert at calling warm leads
Organized
Responsive
Adaptive, flexible, and able to multitask
Continuous improvement mentality
Effective communication
Thrives under pressure
Impeccable phone etiquette
Ability to learn and sell products and services
Time management/self-management
Inventory management
Qualifications:
Lead calling experience
possess a thorough knowledge of spa services
- Have excellent interpersonal skills and customer service orientation
- Possess excellent cleanliness and sanitation skills
- Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans.
Physical/Mental Requirements:
- Standing for extended periods
- Ability to lift at least 30lbs
- Exposure to blood and bodily fluids
- Continual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills
Employee Benefits
· Competitive base pay and bonus structures
· PTO accrual available starting day 1
· Employee discounts
· Discounts for friends and family members
· Continued education opportunities
· Career progression plans
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Germantown, TN 38138: Relocate before starting work (Required)
Work Location: In person