Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.
As a Sales Solutions Engineering Director specializing in the healthcare industry, your role is to support the sales process for Pager Health's healthcare-focused SaaS products. You will work closely with the Sales team, the Product & Development team, healthcare professionals, and technical stakeholders to understand customer requirements and provide technical expertise throughout the sales cycle.
Here are the key aspects of your job description:
- Technical Expertise: Develop a deep understanding of the healthcare industry, including regulatory requirements, workflows, and challenges. Stay up-to-date with the latest trends and technologies in healthcare IT.
- Sales Support: Collaborate with the Sales team to identify and qualify opportunities in the healthcare sector. Provide technical insights and product demonstrations to showcase the capabilities and value of the SaaS solution. Answer technical inquiries and address customer concerns related to implementation, integration, security, and scalability.
- Solution Design: Work closely with customers to understand their unique requirements and pain points. Translate customer needs into technical solutions, customizations, or integrations. Collaborate with the Product Management and Development teams to communicate customer requirements and provide input on product enhancements tailored to the healthcare industry.
- Product Presentations and Demonstrations: Conduct compelling presentations and product demonstrations to healthcare professionals, IT administrators, and executives. Illustrate how the SaaS solution can streamline workflows, enhance patient care, improve data security, and drive operational efficiencies.
- Relationship Building: Cultivate strong relationships with key stakeholders in healthcare organizations and payers, including IT decision-makers, clinicians, and administrators. Understand their objectives, challenges, and desired outcomes. Act as a trusted advisor, offering technical guidance and recommendations that align with their goals.
- Collaborative Engagement: Coordinate with cross-functional teams, including Marketing, Product Management, and Customer Success, to ensure seamless customer experience and alignment of messaging. Share customer feedback and market insights to help shape the product strategy and roadmap.
- RFP/RFI Response: Assist in preparing and responding to Requests for Proposal (RFPs) or Requests for Information (RFIs). Provide technical input, create solution architectures, and contribute to the development of compelling proposals.
- Industry Awareness: Stay informed about healthcare regulations, compliance standards (e.g., HIPAA), and industry trends affecting the healthcare IT landscape. Proactively share industry updates and insights with the sales team and internal stakeholders.
- Metrics and Reporting: Track and report on key performance metrics, such as sales pipeline, conversion rates, and revenue generated. Provide regular updates and insights to sales management.
Qualifications:
- Education: Bachelor's degree in a relevant field, such as Business/Healthcare Administration, Healthcare Informatics, Health Information Management, or a related technical discipline preferred. A Master's or advanced degree a big plus.
- Industry Knowledge: In-depth understanding of the healthcare industry, including knowledge of healthcare IT systems, electronic health records (EHR), health informatics, regulatory requirements (e.g., HIPAA, HITECH), and healthcare data interoperability.
- Technical Expertise: Proficiency in healthcare-related technologies, software applications, and systems commonly used in the industry, such as EHR platforms, Health Information Exchange (HIE) systems, and telemedicine/virtual care solutions.
- Sales and Solutions Engineering Experience: Extensive experience in sales engineering or solutions engineering in the healthcare sector; specifically with payer/payor clients, both new and existing.
- Customer-Focused Approach: Strong customer relationship management skills, with the ability to discover customer needs, provide tailored technical solutions, and build trust as a strategic advisor.
- Regulatory Compliance and Privacy: Familiarity with healthcare compliance standards, data privacy regulations (e.g., HIPAA), and other industry-specific requirements that govern the handling of healthcare data.
- Problem-Solving and Solution Design: Strong analytical and problem-solving skills to assess complex customer requirements and design customized solutions that meet those needs.
- Communication Skills: The ability to effectively communicate technical concepts to non-technical stakeholders.
- Collaboration and Cross-Functional Abilities: Proven track record of collaborating with cross-functional teams, including Product Management & Development, Sales, Marketing, and Customer Success, to align technical solutions with business goals.
- Business Acumen: Understanding of healthcare business models, revenue cycles, and the economic factors influencing decision-making in healthcare and payer organizations.
Why Work at Pager Health?
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.
For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay range for this position is $180,000 to $235,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.