GoTo Foods ($6B, 6,600 units, www.gotofoods.com) is looking for a visionary and digital savvy Senior Director of Retail IT – Build & Run, to enable and deliver a large-scale technology modernization and technology unification transformation across the company and for its franchisee brands and operations. GoTo Foods is an Atlanta-based leading franchise developer of global multi-channel foodservice brands with $6B enterprise revenue, 6,600 units, and 3,000 employees. Brands include Auntie Anne's®, Carvel®, Cinnabon®, Jamba®, Moe's Southwest Grill®, McAlister's Deli®, Schlotzsky's®, and Seattle's Best Coffee®. The role will be based in Atlanta and relocation assistance will be provided for the right candidate.
This role will be responsible for development/enablement and operations of unified Retail(stores) systems & solutions (e.g., Payment devices, POS, KDS, Kiosk, Drive-Thru), Customer & Franchise Care (contact center, AI/ML enabled analytics self-serve) capabilities. The leader is expected to work closely with relevant stakeholders to understand business direction and develop overall strategic vision for the portfolio’s solutions and operational readiness. They will be responsible for leading a team, project prioritization and careful resource management to ensure that the investment in Customer Care and technology align with GoTo Foods strategic vision and business priorities.
They are a collaborative leader with a commercial and growth-mindset. Ideally, they are a senior leader from a top performing top hospitality/hotel/airline brand; or top performing omni-channel retail brand or food QSR Brands; that have been digitally transformed. They are experienced in dealing with fragmented legacy state of systems and processes to create a unified, seamless set for current business, franchisees and customers across omni-channel touch points. They will have a big role in supporting rapid growth of units, customers and revenue in future business. They should have a passion for the company’s culture and brands and thrive in a highly matrixed, fast-paced, and dynamic environment.