Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, Telephone Services, Transportation Services and Guest Accounting.
Duties:
Completes all required training as assigned
Checks guests in and out in a timely efficient manner
Conducts safety and security checks throughout the shift
Responds to all guest requests in a timely and professional manner
Makes guests reservations over the phone and or in person
Monitors guest arrivals, ensuring special requests are met
Coordinates group arrivals and departure when needed
Monitors room inventory and status, ensuring the proper room type is upon guest arrival
Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision
Monitors cleanliness and neatness of workspace when on duty
Monitors inventory of supplies and notifies supervisors accordingly
Communicates with other departments, therefore promoting a seamless operation
Follow front desk checklist to ensure the shift duties are completed thoroughly
Completes incident reports, taking appropriate action. Notifies appropriate parties
Additional duties may be added at any time at the discretion of management
Walking and Standing: 100% (must be able to stand for the entire shift, usually 8 hours). Occasionally Lifting. Push/Pull: 40 lbs. Driving: Sometimes.'
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Work Remotely
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person