Customer Service Representative
Skills: Customer Service/Administrative
Job Type: Part Time
Location: San Diego
Languages: English & Spanish
Shift and Schedule: Mon - Fri, 10:00am - 2:00pm
Education: High School Diploma
Position Summary
Looking to join an organization that values its customers and provides an exceptional experience to all clients? Customer service is our #1 priority and is part of what makes us Roofing – Solar! The customer service representative processes all incoming service calls and inquiries from initial client contact through to work order completion, billings, and collections, while also maintaining customer databases with up-to-date information. Clear and concise communications with clients, service technicians and third-party vendors is required. The ideal candidate will perform administrative duties as needed to support the daily flow of work.
Company Summary
Roofing - Solar is a San Diego’s number one roofing company. The business has consistently experienced year-over-year growth, driven by its reputation for top-quality work with exceptional and professional customer service. Our leadership is built on the foundation of honesty, integrity, and dedication. We strive to identify talented employees who share the same values and are committed to continuous growth.
Why Roofing – Solar?
Company Culture
With more than 200 employees, Roofing - Solar continues to promote the core values that shaped the foundation of our family business nearly 25 years ago. We believe that our people are our best asset and the cornerstone of our success. Each of us brings a unique passion for what we do and together, everyone achieves more.
Our leadership is built on the foundation of honesty, integrity, dedication, and the belief that price is what you pay; value is what you get.
Our commitment to quality goes beyond our work. To us, quality also means improving the life and well-being of our neighbors.
Key Responsibilities
· Responsible for processing incoming client service, maintenance, and warranty calls in pleasant and courteous manner.
· Assigning service tickets based on schedule and geographical locations.
· Schedule and coordinate service and access to job site locations as needed.
· Ensure all information and documentation is properly captured.
· Maintain the dispatch board/ schedule for service work and follow ups.
· Maintain maintenance agreements and logs, scheduling services as needed.
· Adhere to the policies and procedures of the company.
· Process and document all work in a timely manner.
· Replenish offices supplies as needed.
· Perform additional work as directed by manager including administrative activities and clerical tasks.
Skills, Experience, and Knowledge Required
Education
· High school diploma or general education degree.
· College degree preferred.
Experience
· 0-3 years of dispatching field technicians in roofing industry preferred.
Skills & Requirements
· Valid driver’s license.
· Bilingual- English and Spanish a plus.
· Advanced customer service skills.
· Proficient knowledge in computer skills: MS Office- Word, Excel, Outlook.
· Ability to multi-task and stay organized.
· Experience working on behalf of a roofing/trade/construction company preferred.
Working Conditions | Environment | Special Requirements
· Part time onsite
· Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA
· State and Federal regulations.
· Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.
General Commitment for All Employees
· Commitment to Company values and complies with Company norms, policies, directives, and procedures.
· Follows all safety procedures and protocols.
· Honors and protects confidential and proprietary documents and information.
· The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- San Diego, CA: Relocate before starting work (Required)
Work Location: In person