The role of an Associate Account Manager is pivotal in fostering strong client relationships, driving business growth through collaboration with internal teams, and identifying opportunities for upselling and cross-selling. With a focus on client satisfaction and business expansion, this position entails various responsibilities across different industries, all aimed at maintaining client relationships, managing organizational expenditures, and ensuring seamless workflow.
RESPONSIBILITIES AND DUTIES:
- Utilize effective phone etiquette, scripts, and templates for seamless communication.
- Manage leads, customer files, and potentials to drive sales and client engagement.
- Facilitate the creation and conversion of files to optimize workflow efficiency.
- Conduct comprehensive warehouse tours to enhance product knowledge and client experience.
- Navigate through websites, videos, and FAQs to provide clients with necessary information and support.
- Proficiently use servers, Zoho, and Teams platforms for efficient communication and task management.
- Administer assessment forms to gather valuable insights and feedback for continuous improvement.
- Demonstrate proficiency in general LDS (Lead Distribution System) knowledge and explanation for effective utilization.
- Proven ability to work independently and manage time effectively to meet deadlines.
- Excellent writing, phone, and presentation abilities.
EDUCATION:
- Bachelor’s degree preferred or 2-3 years of equivalent work experience.
MANAGEMENT: No direct reports.
QUALIFICATIONS:
- Experience in project management or account management.
- Demonstrated ability to thrive in a fast-paced environment.
- Strong communication skills to engage with clients across all organizational levels.
- Proven ability to work independently and manage time effectively to meet deadlines.
- Excellent writing, phone, and presentation abilities.
- Strong organizational skills and productivity, with an ability to leverage company products/services to address client needs effectively.
- Diligence in research and resourcefulness to gain a comprehensive understanding of client requirements.
- Proactive planning, ensuring preparedness with plans and timelines for successful client interactions.
- High productivity, adept at time management and seeking opportunities for process improvement and efficiency maximization.
PHYSICAL REQUIREMENTS:
- While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
- Employee will occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
- Work in an office, laboratory, and factory environment
- Noise level is minimal.
- May occasionally be required to perform job duties outside the typical office setting.
*As required by the Americans Disabilities Act (ADA)
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Relocate:
- Escondido, CA 92029: Relocate before starting work (Required)
Work Location: In person