Employment Solutions has a great opportunity in the Opa-Locka, FL area. We are looking for a Customer Service Representative with logistics experience. Bilingual (English/Spanish).
- Pay rate $18-$21/hr.
- Schedule: Monday - Friday 8:30am- 5:00pm
Key Duties & Accountabilities
- Process and confirm orders and/or communicate what needs to be ordered, on the day they are received
- Generate standard quotes within 24 - 48 hours of receipt
- Build accurate specs and inventory items within 24-48 hours
- Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
- Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
- Must frequently use independent discretion, judgment and decision-making skills to achieve quality and performance standards
- Serve as liaison with sales, purchasing, design, manufacturing and shipping
Educational/Training Requirements/Experience
- High School diploma/GED
- Experience in a customer service role preferred
Minimum Skills, Knowledge & Ability Requirements
- Strong organizational skills; ability to prioritize tasks
- Demonstrated initiative in personal professional development
- Basic arithmetic including gross profit calculations
- Attention to detail and accuracy
- Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
- Ability to communicate effectively in writing, verbally over the phone, and in person,
- Maintain regular and punctual attendance
Interested candidates should apply immediately.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Experience:
- Customer service: 2 years (Preferred)
- Logistics: 2 years (Required)
Language:
- English & Spanish (Required)
Work Location: In person