Objective:
Preferred ONE YEAR of Home Care Scheduling experience.
Home Instead is looking for a Fulltime Scheduling Coordinator to join our team! The ideal candidate will focus on helping families create the best home care schedule for their loved ones and work with other team members to coordinate various aspects of a client’s care. Strategically modify schedules to best support the ongoing needs of clients to enable them to live safely at home.
Primary Responsibilities:
- Reflect the values of (CQM Home Care LLC.), Each Home Instead® office is an independently owned and operated franchise of Home Instead, Inc., an Honor Company.
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Create and maintain client and CarePro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Log, maintain, monitor, and mediate all client and CarePro activity utilizing the software system.
- Follow up with all client and CarePro issues to ensure their problems are resolved.
- Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate CarePro and client issues to ensure problems are resolved.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
- Demonstrate open and effective communication with the franchise owner, colleagues, CarePro’s, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
- Participate as needed in all CarePro meetings
- Perform any and all other functions and responsibilities deemed necessary
- Maintain regular attendance at the office to execute job responsibilities
Education/Experience Requirements:
- High school graduation or the equivalent
- One year of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver’s license and auto insurance
Knowledge, Skills and Abilities:
- Must have an understanding of and uphold the policies and procedures established by (CQM Home Care LLC), Each Home Instead® office is an independently owned and operated franchise of Home Instead, Inc., an Honor Company
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CarePro’s
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel
- Must have the availability to work evenings as required, and weekends as needed
- Must have the ability to perform duties in a professional office setting
- Must demonstrate knowledge of the senior care industry
Your employer is (CQM Home Care LLC.), Each Home Instead® office is an independently owned and operated franchise of Home Instead, Inc., an Honor Company. Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
Experience:
- Home Care Scheduling: 1 year (Preferred)
- Wellsky Scheduling Software: 1 year (Preferred)
Job Type: Full-time
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Norman, OK 73069 (Required)
Work Location: In person