This position will start off working in-person at our Columbia, Missouri office. Once trained and performance expectations are met, you can transition to be Remote or Hybrid, or can remain working in-person.
GENERAL OVERVIEW
Missouri Heart Center is looking for someone to join our team of six call center representatives for our busy cardiology clinic! You will be responsible for answering telephone calls, providing information, taking messages, and scheduling patient appointments.
ESSENTIAL FUNCTIONS
1. Manages large volume of inbound calls in a timely manner.
2. Manages voicemails in a timely manner.
3. Provides assistance to patients and other entities contacting the clinic by telephone; may provide direct assistance, take messages, and route call to appropriate parties.
4. Schedules, reschedules, and cancels patient appointments.
5. Composes intelligible messages, clarifies information, includes crucial details, and routes to the correct recipient.
6. Updates any changes in patient demographic information in the Electronic Medical Record System.
7. Follows communication “scripts” when necessary.
8. Maintains patient confidentiality.
9. Performs other duties as assigned by supervisor.
EDUCATION/EXPERIENCE
High school diploma or GED required. Previous experience in a clinical setting is preferred. Must be proficient using a computer and be able to learn our Electronic Medical Records system. Must be able to type 40+ WPM.
PHYSICAL DEMANDS
Sitting for 8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens and talk on the telephone for long periods.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Application Question(s):
- Are you able to work in Columbia, Missouri?
- Are you able to work 40 hours per week (Monday-Friday 8:00am to 4:30pm)?
- What is your expected hourly wage? (A range is fine)
Education:
- High school or equivalent (Required)
Experience:
- healthcare office: 1 year (Preferred)
Work Location: In person