Join our team of dedicated professionals who are committed to providing outstanding customer service. Apply now to become a Customer Specialist! This is an excellent opportunity for a motivated individual to gain valuable experience in the customer service field and to make a positive impact on our company's success. This position is in retail position our Customer Specialist is instrumental in creating a positive and memorable shopping experience, contributing to customer satisfaction and brand loyalty.
Responsibilities:
- Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally.
- Perform data entry tasks accurately and efficiently.
- Communicate effectively with customers in a clear and concise manner.
- Upsell products or services to customers when appropriate.
- Analyze customer needs and recommend appropriate solutions.
- Maintain customer records and update information as needed.
- Follow phone etiquette guidelines to ensure positive customer interactions.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written.
- Multilingual or bilingual proficiency, particularly in Spanish, is a plus.
- Excellent problem-solving skills and ability to think critically.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
Experience level:
Shift:
Work setting:
Education:
- High school or equivalent (Required)
Work Location: In person