Plaza Auto Mall is Looking for Automotive Experienced Service Writers. If you have been an Advisor at a Domestic or Import Store we would like to chat with you! Multi brand experience wanted!
-HONDA
-TOYOTA
-ACURA
-HYUNDAI
-KIA
WHAT WE HAVE TO OFFER
- Comprehensive benefits program, including health care options
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
- Values-driven culture built on integrity, professionalism, excellence and teamwork.
WHAT WE ARE LOOKING FOR
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal and organizational skills.
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
WHAT YOU CAN BRING TO THE TABLE
- Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
- Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
- Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
- Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
Essential Functions
- Schedules service appointments; obtains customer and vehicle data prior to arrival when possible
- Greets customers promptly in a polite and friendly manner, conducts telephone transactions
- Writes up customers' vehicle problems accurately and clearly on the repair order
- Test drives the vehicle with customer as needed to confirm the problem
- Refers to service history, inspects vehicle, and recommends additional needed service
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
- Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"
- Obtains customer signature on repair order; provides customer with a copy
- Establishes customers' method of payment; obtains credit approval if necessary
- Notifies Dispatcher of incoming work
- Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted
- Explains completed work and all charges to customer
- Closes repair order as appropriate
- Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored
- Implements a quality control process to eliminate comebacks
- Handles telephone inquiries regarding appointments and work in progress
- Keeps service department forms, menus, and pricing guides up-to-date
- Supervises all cleaning and prepping of new and used vehicles
- Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts
- Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty
- Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle
- Notifies customers promptly regarding any delays, changes, or additional work that is required
- Documents all work performed
- Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies
- Complies with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately
- Communicates with Supervisor if additional work is needed
- Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials; Reports any deviations to management immediately
- Understands the terminology of the automobile business and keep abreast of technology changes
- Follows all attendance and punctuality standards with adherences to timekeeping standards
- Follows the Company Code of Business Ethics and Conduct
- Understands and follows all work rules and procedures and follows lawful directions from Supervisors
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Maintains a professional appearance and neat and orderly work area in accordance with company policy
- Attends pertinent training on request
- Attends company meetings as required
- Other duties as assigned
- Individuals must have previous dealership experience (DO NOT APPLY IF YOU DO NOT MEET THIS REQUIREMENT)
- Individuals must have 2+ years experience in a dealership setting
- REYNOLDS experience is a huge plus but not necessary
Job Type: Full-time
Pay: $40,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Day range:
- Monday to Friday
- Weekends as needed
Shift:
Work Location: In person