DUTIES AND RESPONSIBILITIES
The responsibilities of the Certification Services Supervisor include, but are not limited to, the following:
- Engaged Teams - Setting clear team goals and communicating key organizational indicators (KOIs); monitoring team performance and reporting on metrics; managing team workload by delegating tasks and establishing deadlines; building team cohesion to create a highly performing and functioning team; providing appropriate coaching, team and individual development; conducting appropriate performance management, including writing performance evaluations; and serving as a link between employees and management.
- Empowered Clients – Ensuring quality customer service, including interacting with clients, answering client inquiries and effectively handling client service concerns and needs.
- Exemplary Leadership – Partnering with other Supervisors and the Certification Services Manager to ensure consistency across the client service delivery teams; and role-modeling diversity, equity and inclusion.
Additionally, the Certification Services Supervisor will utilize critical thinking and problem-solving skills, role model a sense of ownership and pride in overall organizational performance, serve as a leader, and demonstrate strong verbal and written communication skills.
WORKING CONDITIONS
This position primarily works indoors. This is a fully remote work position.
PHYSICAL REQUIREMENTS
N/A
TRAVEL
This position may require limited travel.
AAP/EEO STATEMENT
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.
- Bachelor’s Degree or 3 years of supervisory/team leadership experience
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Demonstrated excellent customer service and team player abilities
- Knowledge of organic certification and industry experience
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Experience with Apple/Mac products and software
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Experience with Microsoft Suite
Oregon Tilth is a leader in organic certification working to make our food and agriculture biologically sound and socially equitable. Who we are is based on principles that define the beliefs that guide us, the intent that shapes our vision, and the ways we engage our work and our communities. We believe our identity is unique. We believe our identity is powerful.
We are a fully remote company and welcome applicants from anywhere in the US to apply. Don’t feel like you meet every requirement? At Oregon Tilth, we are dedicated to building a diverse, inclusive, and authentic workplace, embracing transferrable skills and experience. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway as you may just be the right candidate for this position or other roles.
Oregon Tilth offers a full suite of benefits including medical, dental, and life insurance; generous paid time off including paid volunteer time; employer matching contribution to retirement plan; and the opportunity to work with a dedicated team devoted to building a brighter food future for people and planet.