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Our client is looking for an SME on Infor WMS systems. This person will to help provide strategic directions based on conversations with leadership and stakeholders. He/She will work with internal and external teams to move projects to completion so PM experience is strongly desired.
Job Responsibilities
- Provide timely and effective technical support to the users of the warehouse management system via phone, email, chat, or remote access.
- Analyze, diagnose, and resolve system issues, errors, and malfunctions, and escalate complex problems to the appropriate level of support.
- Perform system configuration, installation, updates, backups, and testing, and ensure the compatibility and integration of the system with other software and hardware components.
- Provide training and guidance to the users on how to use the infor WMS system features and functions, and create user manuals, FAQs, and other documentation.
- Collaborate with the warehouse managers, staff, and vendors to understand their needs and requirements, and provide feedback and suggestions for system improvement and enhancement.
- Gather and translate the business requirements into detailed functional designs
- Translate information flows and interface definitions to mapping specifications and resulting WMS functionality
Job Requirements
- A bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
- At least eight years of experience in providing systems support for warehouse management systems .
- Strong knowledge of warehouse operations, processes, and best practices, as well as warehouse management system features and functions.
- Proficient in troubleshooting, problem-solving, and analytical skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to interact with users of different levels of technical expertise and backgrounds.
- Detail-oriented, organized, and reliable, with the ability to prioritize and manage multiple tasks and deadlines.
- Flexible and adaptable, with the ability to work in a fast-paced and dynamic environment.
- Will need to be able to work onsite two or three days a week.
If the candidate does not have Infor but has other WMS experience, then they will still be considered.
Additional Details:
- Workplace Setting: Hybrid #LI-Hybrid
- Job Type: Contract
- Seniority Level: Mid-Senior Level
- Job Function: Information Technology
Why Work with Us
At Cook Systems, we prioritize our employees' well-being and future with a comprehensive benefits package. Full-time employees enjoy benefits starting the first of the month following their start date. Our benefits include:
- Blue Cross Blue Shield Medical, Dental, and Vision Insurance: Choose from two medical plan options and benefit from the extensive BCBS network, ensuring quality healthcare for you and your family.
- Life, Critical Illness, and Accident Insurance through Unum: Financial security and peace of mind for you and your loved ones.
- Flexible Spending Account (FSA) through Navia: Manage healthcare and daycare expenses with tax-advantaged options.
- Health Gap Insurance through Sunlife: Additional coverage to bridge any financial gaps in your healthcare needs.
- 401(k) Plan with Company Match through The Standard: Plan for a secure financial future with our company match, available after six months of service.
By joining Cook Systems, you'll become part of a supportive and innovative community where your contributions are highly valued. We look forward to welcoming you to our team!
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