COMPANY OVERVIEW
D&H is local, family owned, and proudly serving Tucson communities since 1959. From our humble beginnings over 64 years ago, D&H Air Conditioning has been providing Southern Arizona with reliable air conditioning service and ac repairs, as well as installing the latest air conditioning technology in their homes. In Tucson, your good reputation means everything, and we earn our communities’ trust with our honest, straightforward approach to service. D&H boasts an A+ rating with the Better Business Bureau, and great customer reviews with a 4.8-star rating in Google. Bonus Opportunities.
We are currently looking to fill two positions. One will be Saturday through Thursday and the other will be Sunday through Thursday.
RESPONSIBILITIES:
· Maintain exceptional customer service including active listening and response.
· Identify and understand customer concerns or requests to provide the most effective solution.
· Upkeep accurate customer records in CRM system - Service Titan.
· Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution.
· Proactively gain and maintain a full understanding of our portfolio of products and services.
· Efficiently enter accurate and detailed records of client interactions and actions taken
· Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and script.
· Ensure that all services are invoiced and paid for on time.
QUALIFICATIONS:
· 3-5 years of Call Center experience, HVAC Industry experience is a plus.
· Ability to talk and type accurately; typing speed of at least 45 wpm.
· Dedicated to providing superior client service.
· Ability to manage multiple priorities within a fast-paced environment.
· Strong judgment skills to make sound business decisions.
· Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus.
· High School Diploma/GED Required; degree preferred.
· Satisfactory passing of mandatory pre-employment drug screen & background check.
· ON-SITE required, no opportunity for remote work.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Supplemental pay types:
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Tucson, AZ 85714: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you available for rotating Saturday 8-hour shifts between hours of operation 7am - 7pm?
- Are you comfortable conducing required customer call backs?
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 2 years (Preferred)
- Sales/Upselling: 1 year (Preferred)
Language:
Work Location: In person