About Us
Position Summary Details
XSOLIS, is a dynamic and entrepreneurial healthcare technology organization focused on creating an environment for our clients where care givers spend more time with patients and less time with their heads down in paperwork. For the first time, healthcare operations can leverage clinical and risk scoring methodologies to better manage medical necessity determinations, patient flow, patient hand-offs, payer/provider communication, accurate reimbursement.
At XSOLIS, the Associate Manager, Technical Services plays the lead role in planning, executing, monitoring, controlling and delivering technical service projects and support. They are accountable for the entire scope, team, resources, and the success or failure of an initiative. This role requires interaction with a range of internal and external stakeholders, most often managing several moving project parts simultaneously.
We believe that effective Associate Manager, Technical Services need more than technical know-how. The role also requires several non-technical skills, and it is these softer skills that often determine whether a Associate Manager, Technical Services will be a success at XSOLIS. Our Associate Manager, Technical Services must at least have these non-technical skills: leadership, motivation, communication, organization, prioritization, problem-solving, and adaptability.
The highly effective Associate Manager, Technical Services are strategic business partners fully vested in XSOLIS’ success, and they must be able to roll with inevitable setbacks. Combined with the necessary technical skills, the Associate Manager, Technical Services must adapt to the constantly changing dynamics of their responsibilities while putting stakeholders needs first above all else.
Skills
Up-to-Date Knowledge of Hardware and Software
You continually update and enhance your skills in hardware, software and systems through your own efforts and company training. You learn the specifics of your industry. Your interest in and knowledge of the activities that make the company successful will be noticed and rewarded.
Strong Customer Service Ethos
You are proactive in anticipating and resolving problems. You take ownership and initiative for problem resolution, spot potential problem areas, analyze solutions, propose resolution and ensure implementation. You take the term “customer service” to heart.
Ability to Lead People
You embrace leading a team. You know your teammates, give them credit for their successes and offer help and assistance.
Strong Communication Skills
Not only do you need to work well with your coworkers, but a major component of your role is communication. Most of the people you assist will not know anywhere near as much as you do about computers.
Excellent Organizational Skills
To work efficiently, you will need to organize both your time and your equipment properly.
Essential Duties & Responsibilities
The essential functions include, but are not limited to the following:
- Lead, manage and co-ordinate the activities of the Technical Services team.
- Lead all work on all technical matters including system architecture design, installs, updates, maintenance, configuration and optimization.
- Lead all work on our hosted cloud offering, including architecture design, planning, maintenance, functionality, troubleshooting and automation activities.
- Be directly involved with user activities, actively engaging with technical activities and responding to customers – be a “player coach.”
- Work closely with other internal teams, particularly the project management, internal IT, documentation, support and clinical teams to ensure that customer expectations are met and exceeded.
- Evaluate the performance of the technical services function - creating, implementing and transparently reporting on metrics. Derive insights from the metrics and use this to drive change within the team.
- Ensure that all customer activities are properly documented and recorded.
- Oversee compliance with relevant HIPAA and other healthcare privacy laws throughout the team.
- Lead internal process improvement, identifying and implementing more efficient ways of working.
- Create appropriate tools, scripts and/or programs to support and realize these objectives.
- Ensure that internal and customer change control processes are followed diligently.
- Work directly on issues, applying product and technical knowledge effectively to resolve problems.
- Define team size and hire where appropriate to provide the necessary capacity to meet the team’s business objectives
Competencies
Ability to Grow & Adapt
Exceptional managers at don’t necessarily start out that way. In fact, the ability to continue to learn and develop competence is a characteristic that often sets exceptional leaders apart from their counterparts.
Action Oriented
You must have the ability to maintain a sense of urgency to complete a task and acting decisively to implement solutions and resolve crises.
Team Building
Effective leaders increase mutual trust, encourage cooperation, coordination and identification within the team, encourage information among individuals, and include others in processes and decisions thereby creating teams that work well together to meet both short- and long-term goals.
Building Trust & Personal Accountability
Leaders keep promises and honor commitments, accept responsibility for their own actions, are honest and truthful when communicating information, and assume responsibility for dealing with problems, crises, or issues when they arise.
Critical & Analytical Thinking
Leaders maintain an objective view of situations. They question basic assumptions, apply sound reasoning, understand the complexity of an issue and break it down in to manageable pieces, and understand the implications of data and information.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Bachelor's degree desired, however in lieu of a degree experience may be a substitute.
- Ability to effectively execute multiple tasks with competing priorities.
- Comfortable working in an interrupt-driven environment.
- Professional communication skills, able to customize message appropriately depending on audience, including customers and internal stakeholders.
- Strong organizational skills, able to co-ordinate complex projects involving multiple parties, interrelated issues and demanding timelines.
- Familiarity with Enterprise IT systems involving concepts such as horizontal scaling, high availability and disaster recovery.
- Familiarity with cloud hosted solutions, particularly Amazon Web Services.
- Experience in project management.
- Knowledge of databases, system security and troubleshooting.
- Understanding of business practices.
- Analytical mindset.
- Problem-solving aptitude.
- Nashville based, minimal travel required
Working Environment and Travel Requirements
- Work is typically in a normal office administrative environment involving minimal exposure to physical risks.
- Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Where We’ll Go Together
Our company will become the new standard for utilization management. You’ll be a core part of realizing that goal and a valued contributor to the culture and climate we wish to create. Our wins are your wins, and we’re dedicated to making you feel your work matters (it truly does).
If any of this speaks to you, let’s get in touch.
Candidates must successfully pass a background check and drug screen prior to beginning employment with XSOLIS.
XSOLIS is an equal opportunity employer that is committed to hiring based upon merit, skills, experience, and qualifications. We recognize the importance of an inclusive and diverse workforce that celebrates all individuals from all walks of life. We encourage everyone to apply regardless of gender identity, race, veteran status, age, sexual orientation, or any other protected class.
All employees of XSOLIS fall under the same security role, which includes access to sensitive information, including proprietary data and PHI.