Datacenter Administrator
Position Overview: The Datacenter Administrator is responsible for our datacenters in Atlanta GA and Irving TX hosting Fresche Cloud internal and external client infrastructure. This role is a full time, 40 hours a week with occasional weekends and nights. Work is onsite out of our Atlanta office and requires occasional (as needed) travel to Dallas, TX.
Key Responsibilities:
- Provide excellent client service.
- Perform datacenter tasks, including but not limited to the following:
- Monitoring devices.
- Equipment Installs.
- Circuit, Cross-Connect, internal \ external installs.
- Power circuit installations.
- Rack \ Cabinet Installation.
- DCIM Management \ Documentation.
- Appliance configurations basic configs, IP, SNMP, SMTP.
- APC, PDU, ATS, EcoStruxure.
- Vendor Management.
- Device \ Appliance maintenance AC Units, Battery Backups.
- Cabling \ Labeling.
- Tape Loading \ Unloading.
- Part Replacement PDU, Hard drive, ATS, Power Supply etc.
- Cable adds moves and changes Fiber, Copper, Power etc.
- Work heavily with project schedules and timelines.
- Some travel to remote datacenter.
- Become a critical part of our support organization by performing the following:
- Monitor the system service agents and ensure cases are created.
- Recognize, prioritize, and track cases based on SLA and operational impact.
- Resolve assigned support tickets and alerts to enhance client satisfaction.
- Categorize issues for escalation to appropriate technical teams.
- Track and update cases using Fresche’s ticketing system.
- Provide escalation status notifications for service-impacting events.
Requirements:
- Minimum 2 years of datacenter operations experience.
- Participate in after-hours escalations and 24x7 on-call shifts as scheduled.
- Datacenter best practices.
- Meticulous cable skills.
- Knowledge of power distribution.
- Broad knowledge of configuring devices and appliances with some guidance.
- Follow company security policies, processes, and procedures.
- Experience with Microsoft Office products.
- As we handle sensitive client data, a background check is required.
- Ability to work in a fast-paced, cross-functional dynamic environment.
- Willingness to ask questions during uncertainty.
- Excellent written and oral communication skills.
Preferred Qualifications:
- Bachelor’s degree in computer science OR 2 years of related experience.
- Relevant industry-recognized certifications.
- Experience with monitoring platforms
- Experience with Intel systems, Windows Server, and VMware.
- An understanding of the network OSI model.
- Knowledge about external storage in an enterprise environment.
- Experience with Microsoft Visio.
- Awareness of the ITSM service provider framework.
- Experience with ticketing systems such as Salesforce Service Console and Jira.
- Past managed service provider experience.
Company Overview: In Marietta, GA, Fresche Cloud, a business unit of Fresche Solutions is a fast-growing cloud solutions provider offering IBMi and Intel cloud, backup, DR, and manage services solutions. Our growth is fueled by our focus on bringing together technology, services, and engineering expertise to simplify and improve our clients' business operations.
WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our clients, guaranteeing their success, and ensuring that 100% of our clients are referenceable.
Our distinct company culture makes us a top employer, as well as a premiere choice for our clients for ten consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that these values are manifested at all levels of our organization.
WHAT’S IT LIKE TO WORK AT FRESCHE?
Visit our Website and Apply Today: https://freschesolutions.com/careers/
FOLLOW US ON: LinkedIn: https://www.linkedin.com/company/fresche-solutions
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