Overview:
We are seeking a reliable and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor. This position plays a crucial role in ensuring guest satisfaction and maintaining smooth operations during the night shift. If you have a passion for hospitality and enjoy providing exceptional service, we would love to hear from you.
Duties:
- Perform night audit procedures, including balancing accounts and generating reports
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accurate and efficient processing
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel amenities, services, and local attractions
- Assist with guest reservations and ensure accurate booking information
- Operate phone systems to answer incoming calls and transfer to appropriate departments
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel staff to ensure smooth operations
Experience:
- Previous experience in night audit or front desk roles preferred
- Knowledge of hotel management systems and procedures is a plus
- Excellent guest relations skills with a focus on providing exceptional customer service
- Strong communication skills, both verbal and written
- Proficient in operating phone systems and other office equipment
Benefits:
- Competitive pay based on experience
- Training provided to enhance skills and knowledge
If you are passionate about hospitality, have excellent communication skills, and enjoy working in a fast-paced environment, we encourage you to apply for the position of Front Desk Clerk/Night Auditor. We look forward to reviewing your application.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- On call
- Overnight shift
- Overtime
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Wichita, KS 67207 (Required)
Ability to Relocate:
- Wichita, KS 67207: Relocate before starting work (Required)
Work Location: In person