Job Description:
We are seeking a dedicated Customer Service Representative to join our team and uphold our commitment to providing exceptional service to our clients. The successful candidate will be responsible for delivering outstanding customer service via phone, email, and online platforms. Limousine dispatch experience is certainly a plus.
Responsibilities:
· Provide exemplary customer service to clients through various communication channels, including phone, email, and online platforms.
· Answer incoming calls promptly and address client inquiries in a professional and timely manner.
· Assist clients with reservation information, status updates, and resolution of any issues or concerns they may have.
· Process reservations accurately and efficiently, ensuring all relevant details are captured.
· Maintain accurate client records and update information as required.
· Collaborate closely with colleagues and other departments to resolve client issues and ensure optimal customer satisfaction.
· Adhere to company policies and procedures to deliver consistent and high-quality service to our clients.
Qualifications:
· Proven experience in a customer service role preferred.
· Excellent communication skills, both verbal and written.
· Strong interpersonal skills with a customer-centric approach.
· Ability to multitask and prioritize tasks effectively in a fast-paced environment.
· Proficiency in using customer service software and Microsoft Office Suite.
· Attention to detail and accuracy in handling client information and reservations.
· Willingness to work flexible hours, including evenings and weekends as required.
· Join our team and be part of our commitment to excellence in customer service!
Job Type:
· Full-time
· Part time
· Pay: $22.00 – 25 per hr. /depending on experience
Job Location:
· Santa Clara
Benefits:
· Dental insurance
· Health insurance
· Paid time off
Schedule:
· 8 hour shifts
· Day shifts
· Night shifts
· Monday thru Friday
· Weekend availability
· Holidays
· On call
COVID-19 considerations:
COVID-19 precautions are in place
Job Types: Full-time, Part-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Relocate:
- Santa Clara, CA: Relocate before starting work (Required)
Work Location: In person