About SmartAdvocate
SmartAdvocate is a leading and multiple award-winning legal case management application. Conceptualized by the founding partner of a leading personal injury law firm, SmartAdvocate is offered as either a web-based or cloud-based legal case management application offering flexible deployment options and a modular suite of applications. Legal professionals use SmartAdvocate to manage pre-litigation and litigation cases including contacts, communications, case data, documents, document scanning and filing, document creation, calendaring, and docketing.
Required Skills and Qualifications:
- 5+ years of experience as an Office Manager or Senior Paralegal for a personal injury law firm that used SmartAdvocate
- Alternatively, 5+ years of experience as training, implementation or support staff with a Legal CMS company
- Needles, TrialWorks, Filevine, Litify, Time Matters or another legal CMS experience may be considered
- Involvement with Legal CMS conversion while at a law firm
Responsibilities:
- Provide expertise to help maximize the potential of our client’s success with SmartAdvocate
- Deliver high level of support via phone & email
- Train new and existing law firm staff, including attorneys, paralegals, and other law firm staff on the use of SmartAdvocate either in person or remotely via webinar
- Draft and write instructions and documentation on the use of SmartAdvocate including e-learning training modules that drive increased product adoption
- Communicate customer issues/requests to development and product teams
- Participate in special projects to gain a more well-rounded understanding of SmartAdvocate, such as beta testing new features and shadowing other teams
- Performing other duties when needed
Helpful Skills:
- Proficiency with Excel, knowledge of a scripting language
- Relevant Bachelor’s degree; preference for a bachelor's degree in computer science or information technology, business or related degrees/experience
Additional Information/Benefits:
A dynamic, rapidly growing company, focused on helping organizations thrive, we offer a competitive compensation and benefits package including medical insurance, paid time off and 401K Plan. We are an equal opportunity employer. We maintain a safe and healthy working environment.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
Experience:
- Senior Paralegal or Law Office Manager: 5 years (Required)
- SmartAdvocate: 3 years (Required)
Work Location: In person