JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. We are currently seeking a Senior Program Manager specializing in global telecommunications to join our Project and Development Services team.
Principal Responsibilities:
Support a purposeful environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
Develop, build, and/or implement standardized processes, playbooks, tools, and resources.
Develop, build, and/or implement methodologies, tools, and processes to manage the client partnership.
Develop and oversee management routines to manage account performance and performance metrics.
Take ownership of program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.
Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Program Specific Responsibilities
Manage, update and report on 30+ global projects and associated project schedules. Document and report on schedule changes and associated impacts.
Manage risk throughout the project lifecycle and provide path to green solutions.
Document risk, develop risk mitigation plans, and report regularly on risk resolution.
Provide status updates for monthly executive level reporting.
Create and manage project specific budgets and approvals.
Manage high level financial health throughout the project lifecycle.
Lead weekly deployment calls to gather status updates and progress.
Support the creation of business requirement documents.
Required Knowledge, Skills, and Abilities:
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
Strong interpersonal skills and problem-solving ability.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Hands on approach, show attention to detail and ownership.
Proven history of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
Excellent verbal/written communication and presentation skills.
Proven record of providing excellent internal and external customer service.
Knowledge of standard business and accounting practices.
Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.
Strong organizational, management, and supervisory skills.
Experience working on highly regulated projects and/or highly regulated project delivery environments.
Ability to work on multiple projects at the same time.
Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
Essential Skills and Experience:
7+ years of real estate, project management or program management experience
Bachelor’s degree or advance degree preferred in related field or equivalent.
Strong oral, written, and presentation communication skills.
Strong planning, scheduling and organization skills.
Advanced proficiency in project scheduling
Advanced computer skills (Word, Excel, PowerPoint).
Strategic Planning, Legal and Regulatory compliance experience
Smartsheet experience preferred.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.