Job Overview:
We are seeking several friendly and customer-oriented individuals to join our team as a Full-time (min 32 hours/week) Guest Service Agent. We require at least one weekend day as part of your schedule. As a Guest Service Agent, you will be responsible for providing exceptional guest service and ensuring a positive experience for all guests of our full service Salon & Spa. This is a vital role in our company, as you will be the first point of contact for guests and play a key role in creating a welcoming and comfortable environment.
Part time considered on a case by case basis
Duties:
- Greet guests with a warm and friendly welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about our amenities and services
- Assist guests with inquiries, requests, and complaints in a professional manner
- Handle guest reservations, cancellations, and modifications
- Maintain accurate records of guest interactions and transactions
- Process payments and ensure accuracy of billing information
Experience:
- Previous experience in guest relations or front desk operations is preferred
- Excellent phone etiquette and communication skills
- Familiarity with salon/spa operations and guest services
- Knowledge of phone systems and basic computer skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
If you have a passion for customer service, enjoy working in a fast-paced environment, and have the skills required for this role, we would love to hear from you. Apply today to join our team as a Guest Service Agent!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Life insurance
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
Work setting:
Ability to Commute:
- Gambrills, MD 21054 (Required)
Work Location: In person