Position Overview:
Benchmark takes pride in providing excellent customer service and the most efficient loan process to our borrowers. Processors are an integral part of this by working as a bridge between the Loan Officer and Underwriter, handling processing tasks that range from loan set up to coordinating closing logistics.
Ideal candidates for this position have a strong service-oriented mindset, excellent communication skills, and proven organizational skills.
Essential Functions of the Role:
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Manage a pipeline of loan packages for the Loan Officer or Branch.
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Review initial loan approval and work with the borrower to gather appropriate documentation.
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Ensure all collected documentation meets required guidelines pertinent to the processing and underwriting of the loan.
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Strive for on-time closing by completing all required pre-closing steps and submitting the loan file to underwriting.
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Satisfy conditions when received from underwriting.
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Communicate with applicants and business partners (Loan Officers, Production Partners, Underwriting, attorneys, title companies, etc.) regarding loan status.
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Other duties as assigned.
Essential Knowledge/Skills/Abilities:
- Customer-service oriented
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Strong attention to detail
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Ability to manage multiple deadlines in a fast-paced environment
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Strong verbal and written communication skills
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Excellent time management and prioritization skills
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Ability to work across organizational boundaries
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Strong problem-solving capabilities
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Ability to analyze credit reports, income and asset documents
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Experience with MS Office Suite
Experience Requirements:
- Minimum one years experience processing government and Fannie Mae loans.
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Encompass experience a plus.
Education / Licensing Requirements:
- High school diploma or equivalent required. Some college preferred.
Working Conditions:
- Fast-paced environment.
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Requires normal vision (corrected) both close and distant.
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Requires normal hearing levels (corrected).
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Requires working at a desk to use a phone and computer for extended periods of time.
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Requires sitting, bending.
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Works effectively with frequent interruptions.
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Lifting requirements of 10 lbs. occasionally.
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Minimal travel <5%.