TE Certified, a well-established home service company is looking for CSRs! If you have a friendly personality and people skills, this job is perfect for you. We have a generous pay structure with base pay plus bonuses. Our benefits are fantastic and the TE Certified culture is amazing. You will be joining a team committed to excellent customer service and the desire to truly help not only our customers but our team as well. Experience working in a high-volume call setting is a must. Experience scheduling home services is a plus!
Benefits/Perks:
- 100% company-paid health insurance premiums for our employees
- 401(k) with company match
- Company-paid life insurance
- Health Savings Account (with a weekly company contribution)
- Gym Reimbursement
- Personal Time Off
- Vacation Pay
- Holiday Pay
- Weekly & monthly bonuses
Duties/Responsibilities:
- Outbound calls, follow-ups on service, and scheduling new service.
- Interacting with customers via telephone, email, or online chat to provide support and schedule services.
- Collecting and entering orders for new or additional services.
- Fielding customer questions and forwarding them to the appropriate department when needed.
- Ensuring that appropriate actions are taken to resolve customers' questions.
- Maintaining accurate customer accounts and records of customer interactions.
- Performing other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills, including active listening.
- Service-oriented attitude.
- Proficiency with computer skills, and ability to learn new software. Preference is given to those with at least a year of experience working in Service Titan or in a similar software used in HVAC, Plumbing, or Electrical home services.
- Availability to work Monday - Friday with the occasional Saturday.
TE Certified is an equal-opportunity employer and a drug-free workplace.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Application Question(s):
- How much experience do you have with CSR/Scheduling?
- Willing to undergo a background check and drug screening?
- Do you currently own or can you obtain a computer and minimum of dual monitors to work from in a quiet space?
- What City, ST do you currently reside in?
Location:
Work Location: Remote