Job Title: Patient Care Coordinator
Location: Inglewood, CA
Company: Inglewood Laser and Aesthetics
Introduction:
Join our team at Inglewood Laser and Aesthetics, where we blend the science of medical aesthetics with personalized care to enhance our clients' natural beauty and wellness. As a Patient Care Coordinator, you will play a pivotal role in ensuring our clients receive exceptional care and service from their first inquiry through their treatment journey.
Job Description:
As a Patient Care Coordinator your primary responsibility will be to oversee the client experience from initial consultation to post-treatment follow-up. You will serve as the main point of contact for clients, providing them with information, guidance, and support to ensure a seamless and satisfying experience. Your duties will include:
- Client Consultations: Conducting initial consultations to understand clients' needs, goals, and medical history.
- Treatment Planning: Collaborating with medical staff to develop personalized treatment plans that align with clients' objectives and ensure their safety and satisfaction.
- Scheduling and Coordination: Managing appointment scheduling and coordinating treatments to optimize efficiency and client satisfaction.
- Educational Support: Educating clients on treatment options, procedures, expected outcomes, and aftercare instructions.
- Customer Service: Providing exceptional customer service by promptly responding to inquiries, resolving concerns, and ensuring clients feel valued and cared for throughout their journey.
- Administrative Tasks:Handling administrative duties such as maintaining client records, managing inventory related to treatments, and processing payments.
- Marketing Support: Assisting with marketing efforts by promoting services, generating leads, and participating in community outreach activities.
Requirements:
- Experience: Previous experience in a similar role within the medical aesthetics or healthcare industry is preferred.
- Education: A background in healthcare administration, nursing, or a related field is advantageous.
- Skills:
- Exceptional interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of medical terminology and aesthetics procedures (preferred).
- Ability to meet sales goals
- Proficiency in basic computer skills and familiarity with electronic medical records (EMR) systems.
- Personality Traits:
- Empathetic and compassionate demeanor.
- Professionalism and integrity in client interactions.
- Proactive problem-solving skills and a positive attitude.
Benefits:
- Competitive salary and commission package.
- Opportunities for professional development and training.
- A supportive and collaborative work environment focused on client care excellence.
At Inglewood Laser and Aesthetics, we are dedicated to helping our clients look and feel their best. If you are passionate about delivering outstanding patient care in a dynamic and rewarding environment, we invite you to apply for the Patient Care Coordinator position and join our committed team.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- Employee discount
- Opportunities for advancement
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Inglewood, CA 90303 (Required)
Ability to Relocate:
- Inglewood, CA 90303: Relocate before starting work (Required)
Work Location: In person