Job: Customer Service Representative – Full Time
Job Description Customer Service Representatives provide customer service and clerical support for the stores. They assist guests in resolving their questions, concerns and issues on purchases. Work Schedule includes Days, Evenings and Weekends.
Responsibilities:
- Assist guests telephoning or coming in to the store in resolving their questions, concerns and issues on purchases.
- Answer incoming telephone calls; direct callers to the appropriate person.
- Process guest invoices and payments on purchases
- Balance cash drawer daily at the end of shift.
- Contact guests regarding: merchandise availability, scheduling delivery or customer pick-up
Requirements:
A minimum of one (1) year of customer service or related retail sales experience.
Skills & Abilities:
- Ability to effectively communicate verbally and in writing
- Strong customer orientation with excellent interpersonal communication skills & good listening skills
- Exhibits a calm and professional demeanor in resolving difficult situations with guests
- Demonstrated ability to handle multiple tasks simultaneously
- Flexibility to work evenings and weekends
Benefits
- Competitive Pay with review after 90 days
- Weekend Bonus Pay
- Health Insurance
- Vision Insurance
- Retirement Plan
- Generous employee discounts
- Paid Time Off
- Year End Profit Sharing Bonus
Veterans are encouraged to apply.
Big Sandy Superstore Mishawaka is a locally owned by Eslinger Home Furnishings an affiliate of Big Sandy Superstore located in Franklin Furnace Ohio.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person