Description:
Maintain standards of quality guest service.- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
- Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
- Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
- Oversees all problem resolution matters in the absence of GM.
- Increase level of guest satisfaction by delivery of an exceptional product through employee development.
- Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
Requirements:
- Previous supervisory experience required
- Must be available to work nights, weekends, & holidays
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have exceptional mathematical and computer skills.
- High school education and relevant training and experience required. Additional education preferred.
- Ability to timely obtain any required licenses or certificates.
- CPR training required; first aid training preferred.
- Additional language ability is preferred.
We are an EEO Employer.