Position Description Summary: Systems Superuser is the primary source of knowledge in all areas of WMS/ERP configuration, operation and support and is responsible for providing on-site level 1 support.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Configuring WMS/ERP system to meet business processes. * Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT. * Provide level 1 support to analyze, troubleshoot and resolve WMS/ERP issues where possible; escalate to IT Support when necessary. * Clearly document details of WMS/ERP issues including steps to recreate the issue when escalation is required * Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS/ERP systems. * Assist training new hires on WMS/ERP * Participate in cross-functional improvement projects * Clearly document and communicate system change requests. * Ensure adherence to WMS best practices per defined standard operating procedures and work instructions. * Pursue continuous personal and organizational improvements * Maintain a high level of quality in work performed. * Maintains a clean and safe work environment * Follows all SOP and safety guidelines. * Demonstrate knowledge and understanding of business operations * Possess excellent inter-personal and communication skills. * Performs all other duties deemed necessary to support the WMS/ERP system and operation. * The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. * (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): * Solid interpersonal and analytical skills required. Good organizational and administrative skills required. Good interpersonal communication skills, both oral and written are required. Bachelor’s degree or equivalent strongly preferred. Knowledge of MS Office systems required. Warehouse Management System / Enterprise Resource Planning experience in Salesforce, Quantum or AvSight required. Knowledge of warehouse operations best practices. Generally prefer 1-4 years of related experience.
Job Types: Full-time, Contract
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Experience:
- Warehouse management system: 2 years (Required)
Ability to Relocate:
- Fort Worth, TX: Relocate before starting work (Required)
Work Location: In person