Salary Range:
$80,000-$120,000/year DOE
Reports to: bva President/GM and Operations Manager
Responsibilities:
- Take ownership of design development and implementation of client projects
- Work with client executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
- Collaborate with client network staff (as applicable) to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Develop Statements of Work and project proposals with internal President and sales team
- Gauge the effectiveness and efficiency of existing client systems to develop and implement strategies for improvement
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Maintain multiple secure network environments and infrastructure solutions for all clients
- Create and maintain documentation as it relates to system configuration, mapping, processes and service records
- Address issues with client accounts in a timely and professional manner
- Drive firm technology to new areas (test and vet)
- Interact with clients and employees in a courteous, business-like manner
- Mentor and advise/assign System Support Engineers as needed with regard to client issues
- Serve as an escalation resource to Support Engineers to resolve high level ticket/issues
- Facilitate the transfer of information between peers to create a team-oriented environment
- Service client contracts as scheduled/needed
- Participate in an on-call rotation once every 8 to 12 weeks as needed
Requirements:
- Extensive experience in overseeing the design, development, and implementation of enterprise systems
- Proven experience with systems planning, security principles, and general network management best practices
- Thorough knowledge of information technology industry – particularly Active Directory, Microsoft Exchange and Microsoft infrastructure management.
- Subject matter expert in the Microsoft infrastructure space to include; analysis and construction of networks; understanding data base management systems and network management; and how the technology relates to the business needs of our clients
- Proficient in commercial and enterprise firewalls
- Experience and extensive knowledge of backup systems and implementation experience
- Experience managing optimal operation of network hardware and equipment including routers, switches, firewalls, UPS, etc.
- Proficient in virtualization technology and architecture (VMWare/HyperV)
- Proficient in centralized storage and SAN Solutions
- Strong strategic problem solving skills and business acumen
- Ability to see the big picture and focus on details necessary to accomplish goals
- Excellent client-facing skills and written/verbal communication
- Professionalism and cooperation in dealing with colleagues, partners, and clients
- Ability to manage difficult or stressful work-related issues
- Ability to manage their own time and deliverables items assigned
- Requires physical agility and strength to bend, reach, lift and carry up to 40 lbs. and extensive use of computer equipment
Qualifications:
- Professional technical training or college degree preferred
- Minimum five (5) years’ experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
- Extensive knowledge of current protocols and standards, including Active Directory, Group
- Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery
- Strong technical knowledge, business acumen and strategic problem solving (will be tested)
- Excellent customer service and communication skills
- Valid driver’s license and proof of car insurance
Preferred Qualifications:
bva Employee Benefits:
- Paid Time Off (PTO)
- Accrued PTO (personal, vacation, sick)
- 10.5 Paid holidays
- Medical & Dental
- Basic Life
- AD&D
- Simple IRA with company match
- Basic LifeLock (identity theft protection)
- Employee Development/Training Opportunities
- Equipment stipend for laptop (monthly)
- Mobile phone
- Mileage reimbursement
- Extracurricular activities such as lunches, team building/holiday events, massages, and various contests
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Relocation assistance
- Retirement plan
Compensation package:
- Bonus opportunities
- Commission pay
Experience level:
Schedule:
Work Location: In person