Position: TAX - Sr Desktop Support Tech - 100% ON SITE
Location: Richmond, VA, 23219
Work Schedule: 100% Onsite
Interview: Per Mgr: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest.
Req ID: 741389
Job Description:
ABOUT THE ROLE:
- Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Richmond, VA 23219 (Required)
Ability to Relocate:
- Richmond, VA 23219: Relocate before starting work (Required)
Work Location: In person