JOB DUTIES
This position is responsible for collecting the appropriate demographic and insurance information in order to complete Epic claims for processing as well as acting as a liaison with public/in-house transportation to assist patients being treated in the clinic. Printing claims, printing support documentation, and process for distribution and mailing. Researching and assigning all new patient medical record numbers.
Essential Functions
- Promptly and professionally greet and assist all visitors, vendors, and staff utilizing Hospitality standards including providing directions, issuing wheelchairs, and coordinating public transportation. Answer multi-line telephone; provide information as necessary and route calls to appropriate staff.
- Monitor and complete all work queues and reports within the service level agreement including obtaining and entering accurate and complete information pertaining to demographic and insurance into the EPIC software system.
- Establish or confirm medical record identification numbers. This process includes initiating patient records according to department protocol, reconciling duplicate patient accounts, and verifying records for completeness and accuracy. Maintain a log of all Medical Record Numbers created. Submit Help Desk tickets for all duplicate Medical Record Numbers for the accounts to be merged.
- Monitor and complete all MRN email requests in Outlook within the service level agreement.
- Make outbound calls, written or electronic communications, web portals and or websites to insurance companies for status and resolution of outstanding claims.
- Retrieve support documentation to file insurance claims to the appropriate carrier.
Experience Requirements
2 years - Clerical/customer service - ideally in a health care related industry - preferred
1 year - Experience with third party payors and computer experience for
inputting data and reviewing patient demographic material - preferred
Epic experience - preferred
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Work Location: In person