Responsibilities:
· Import EDI orders
· Review details of incoming orders and advise sales reps and/or customers of any corrections needed: prices, ship windows, payment terms, etc.
· Collaborate with sales team to ensure customer requirements are being met.
· Process EDI 860 PO changes when received
· Handle incoming phone calls from customers and sales reps.
· Communicate to retailers and sales reps regarding purchase order changes pricing variances, shipping status and availability.
· Promote timely resolution of purchase order changes, credits, pricing adjustments and returns.
· Maintain business standards, including order entry, and turnaround times
· Respond to emails related to assigned accounts.
· Manage and maintain customer expectations utilizing reports and identify and communicate supply, demand and any other challenges.
· Respond proactively to any and all potential challenges regarding the supply chain.
· Create and maintain customer check list based on each accounts requirements found in their vendor manual and routing guide.
· Review said vendor manuals and routing guides as changes occur.
· Review open order report daily, keeping close watch of ship windows.
· Review container report.
· Coordinate and communicate with merchandising, credit, warehouse and IT departments to assure timely shipping of orders.
· Work with fulfillment team to maximize shipments and ensure on time delivery.
Key competencies:
· Interpersonal skills
· Communication skills – verbal and written
· Listening skills
· Problem analysis and problem solving
· Attention to detail and accuracy
· Adaptability
· Initiative
· Stress tolerance
· Patience
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person