About Us: Welcome to the Hygge House! Nestled right in historic downtown Newburyport, we offer 15 fully stocked suites. We are committed to creating memorable experiences for all who stay with us. Please visit our website to check out where you will be working: hyggehousesuites.com
Job Overview: We are seeking a personable, professional, and highly motivated Front Desk Staff member to join our dedicated team. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is seamless and enjoyable. Your responsibilities will include welcoming guests, managing reservations, and providing top-notch service.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor
- Handle guest check-ins and check-outs efficiently and accurately
- Manage reservations via phone, email, and our booking system
- Address guest inquiries, requests, and complaints with professionalism and promptness
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
- Process payments and credit transactions securely
- Provide information about the hotel’s amenities, services, and local attractions
- Uphold the hotel’s policies and procedures, ensuring a safe and welcoming environment for all guests
- Coordinate with all wedding blocks, travel agencies, and other local businesses
Qualifications:
- High school diploma or equivalent; additional hospitality training is a plus
- Previous experience in a similar role within the hospitality industry preferred
- Excellent communication and interpersonal skills
- Familiarity with reservation platforms and booking channels like Airbnb, Lodgify, VRBO, etc.
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm under pressure
- A positive attitude and a passion for delivering exceptional guest service
- Ability to work weekends and holidays
What We Offer:
- Hourly rate $24-26 / hr depending on experience
- Opportunities for professional growth and development
- A supportive and dynamic work environment
- Staff discounts on hotel services and amenities
- The chance to be part of a prestigious and growing brand
How to Apply:If you are passionate about hospitality and eager to contribute to an exceptional guest experience, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a perfect fit for our team to contact@hyggehousesuites.com
Hygge House Collective is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Newburyport, MA 01950 (Required)
Ability to Relocate:
- Newburyport, MA 01950: Relocate before starting work (Required)
Work Location: In person