Dynamic Mountain View social services agency seeks a full-time Homeless Services Case Manager. Hours are usually Monday - Friday, 8:00a.m. - 4:00 p.m.; however the position does require some evening and weekend hours (40 hours per week).
Job Summary: Under the supervision of the Homeless Services Program Director, the Homeless Services Case Manager will provide intensive case management and safety-net services to un-housed individuals and families, as well as provide information and assistance to supportive services to help clients attain and maintain stable housing. Case Manager will also conduct community outreach.
*Note, during COVID-19 Personal Protective Equipment is required. Case Management services are conducted outside, with socially distanced protocols in place.
Duties and Responsibilities
- Provide case management to un-housed individuals and families as well as identify services and resources to help them attain housing/shelter, and other benefits/resources e.g. eligibility screening for public benefits such as, CalFresh, General Assistance (GA) Social Security Disability Insurance, Supplemental Security Income (SSI), employment search assistance and mental health and legal services.
- Conduct intake interviews and periodic re-assessments.
- Carry a case load of clients who are in need of more intensive support.
- Develop case plans, monitor progress, and update case notes and case plans.
- Facilitate the Un-Housed Support Group.
- Enroll clients in UPLIFT (bus pass program) and provide monthly case management.
- Maintain accurate and timely case record documentation including entering data into the Salesforce and Clarity databases to ensure data quality.
- Maintain program statistics in Salesforce and Clarity databases.
- Conduct outreach efforts, which may include working occasionally on weekends and/or evenings.
- Assist with the coordination of the Back-to-School Backpack distribution and Holiday Sharing Programs.
- Perform other related duties, responsibilities and special projects as assigned by the Homeless Services Program Director.
Requirements:
- Bachelor’s degree in Social Work, Psychology or related field with a minimum of two years case management experience. Previous with individuals or families who are un-housed preferred. Knowledge of community resources preferred. Bi-lingual, English/Spanish/Mandarin skills are desired.
- Ability to handle multiple projects, meet deadlines, manage priorities and workflow, while maintaining a positive, patient and calm demeanor, and establishing a positive team spirit with colleagues.
- Excellent interpersonal, listening, and negotiating skills, the ability to build and maintain positive relationships internally and externally with a diverse range of people and the ability to respond appropriately to sensitive and/or confidential information and request.
- Must possess outstanding verbal and written English communications skills in business and in addition to excellent English grammar.
- Ability to work effectively in a cross functional team setting.
- Ability to exercise good judgement, take initiative and make diligent, thoughtful, independent and timely decisions.
- Computer literacy with proficiency in Word, Excel, PowerPoint and database programs.
- Ability to work some evenings and weekends.
- Must be able to pass a background investigation, such as criminal record and motor vehicle.
- Possess a valid California Driver’s License, automobile and automobile insurance.
Work environment and Physical Demands:
- Work is performed in an office environment as well as outdoors (during COVID) and the employee in this position is subject to inside and outdoor environment conditions.
- May be required to lift up to 20 lbs.
- Required sitting 60% of time
- Requires work on computer 60% of time
- Monthly outreach work, which requires standing and walking primarily outside.
- Travel by car for this position includes travel independently 10% of a business week, during some periods. Also, travel by car may include attending meetings representing the agency (not until certain COVID protocols are lifted).
Note: Duties and responsibilities shall include the principal functions of the job. The job description shall not be construed as an employment contract or as a complete listing of all miscellaneous, incidentals, or other duties which may be assigned during normal operations.
Compensation & Benefits: Excellent benefits package includes employer-paid medical, dental, chiropractic, acupuncture, life insurance, and an Employee Assistance Program. Employer also offers a Flexible Spending Account, retirement plan, vacation and paid holidays.
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Typical end time:
Typical start time:
Work Remotely
This Job Is Ideal for Someone Who Is:
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $25.50 - $28.95 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Please share what you enjoy most about helping people who are un-housed.
Education:
Experience:
- Case Management: 2 years (Required)
Language:
License/Certification:
- Driver's License (Required)
Work Location: In person