Call Center / Customer Service / Order Entry
Call Center Customer Service Representative
Up to $24.00 per hour to start plus great company-sponsored benefits
As Call Center Customer Service Rep, you will:
- Join a manufacturer of lighting solutions for home and commercial environments
- Receive complete training
- Communicate with customers by phone and email
- Provide information on product details, pricing, availability and lead times
- Answer questions and address inquiries
- Make product suggestions as appropriate
- Create price quotes
- Take, enter and process orders
- Make updates to customer account information in the CRM
- Arrange and track shipments
- Monitor open orders
- Troubleshoot issues and complaints as they arise
- Escalate complex issues as necessary
- Perform other duties as assigned
An ideal candidate profile will include:
- At least 1 year of Call Center experience
- Related experience from a manufacturer and/or distributor of products
With:
- An Associate's or Bachelor's Degree
- CRM experience (ANY TYPE)
- Experience with CALL METRICS
- Proficiency with Microsoft Word and Excel
- Accurate Data Entry skills
Pluses:
- +++ Experience in a high-volume call center
- +++ Salesforce experience
- +++ SAP experience
Houston, TX
JG ID #24-1114 - Houston, TX 77095 – Sharon Murphy, Lead Recruiter
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Do you have experience with CALL METRICS in a call center and/or customer service environment?
- How many years of related experience from a manufacturer and/or distributor of products do you have?
Education:
Experience:
- Call Center: 1 year (Preferred)
- CRM Software: 1 year (Preferred)
Work Location: In person