Job Summary: The barista is tasked with providing personalized and friendly service to all customers, emphasizing our premium coffees and teas. They carry out additional responsibilities as delegated by store management, ensuring a professional representation of the boba shop.
Product:
- Educates customers about our products and services.
- Maintains consistent, high-quality product standards.
- Follows Company drink recipes and procedures meticulously.
- Completes monthly re-certifications promptly.
- Develops knowledge of coffee and tea origins, flavor profiles, and blends.
- Begins self-education on coffee, tea types, blends, and roasting techniques.
- Skillfully prepares blended and cold drinks.
Service:
- Welcomes customers warmly, learns their preferences, and builds rapport.
- Takes customer orders verbally and repeats them courteously.
- Reports customer concerns to the manager.
- Proactively handles customer service issues.
- Rings up sales accurately and provides friendly change.
- Answers phone calls politely and assists customers with inquiries.
- Provides information on coffee blends, preparation methods, and product freshness.
- Weighs, grinds, and packs coffee according to Company guidelines.
- Sells and serves baked goods and other food items.
- Ensures efficient and friendly service.
Environment:
- Restocks shelves as needed.
- Regularly cleans bar area, floor, windows, grinders, and disposes of trash.
- Assists with receiving and organizing weekly shipments.
- Alerts manager to potential safety hazards.
- Reports employee accidents promptly.
- Informs manager of any operational issues.
Requirements, Qualifications & Physical Demands:
- Entry-level position.
- Runs errands for supplies or products as required.
- May work at special events when necessary.
- Upholds Company morale and professionalism.
- Flexible to work overtime when needed.
- Strong verbal and written communication skills.
- Well-organized and detail-oriented.
- Regularly stands, walks, talks, and hears.
- Frequently uses hands for tasks, handles objects, and reaches.
- Occasionally lifts or moves items up to 30 pounds.
- Adjusts vision to varying lighting conditions and focuses on different distances.
- Handles food and hot beverages regularly.
Job Types: Full-time, Part-time, Contract
Pay: From $16.00 per hour
Expected hours: No less than 16 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Restaurant type:
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
Ability to Relocate:
- Millbrae, CA: Relocate before starting work (Required)
Work Location: In person