Must be willing to work 5 days onsite in Phoenix, AZ
Shift: M-F 9:30am-6pm
Must Haves:
- Previous call center experience is a MUST (1-2 years)
- Prior experience working with clients on performing password resets; navigating/instructing end users
- Excellent phone presence
- Knowledge and adherence de-escalation experience
Plusses:
- Tech support experience
- Financial service call center experience
Day to Day: A large wealth management company is looking for technical support associates to join their team. In this role you will be handling the following: customer/client/contra calls, password reset, customer correspondence, transfer of accounts, wired funds, received/issued checks. In this role you must be articulate, have a pleasant telephone manner, and excellent written and verbal skills. Must be equally comfortable with direct client interaction as well as having the ability to network, research and resolve client operational issues. General PC skills required including experience with Word, Excel, and Outlook.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Call center: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Commute:
Work Location: In person